Volleyshop.be

About our privacy policy

Gidion B.V. cares about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services of Gidion BV derived from it. The effective date for the validity of these terms and conditions is 26/05/2021, with the publication of a new version the validity of all previous versions expires. This privacy policy describes which information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided us with. If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.

Webshop software

Opencart

Our webshop is developed with software from Opencart, for our web hosting we have chosen Yourhosting. Personal information that you provide to us for our services is shared with this party. Yourhosting has access to your information to provide us (technical) support, they will never use your information for any other purpose. Yourhosting is obliged to take appropriate security measures based on the agreement we have with them. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Webhosting

Yourhosting

We purchase web hosting and e-mail services from Yourhosting. Yourhosting processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Yourhosting has appropriate technical and organizational measures to prevent loss and unauthorized use of your personal information. Yourhosting is bound to secrecy under the agreement.

E-mail and mailing lists

YMLP

Our website uses YMLP, a third party that handles e-mail traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through Yourhosting's servers. Yourhosting will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. If you click this link you will no longer receive e-mail from our website. This can seriously affect the functionality of our website! Your personal information is securely stored by Yourhosting. Yourhosting uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Yourhosting reserves the right to use your information for further service improvements and to share information with third parties for this purpose.

Office365

For our regular business email traffic we use the services of Office365. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Office365 has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors

MultiSafepay

For the processing of (part of) the payments in our webshop we use the platform of MultiSafepay. MultiSafepay processes your name, address and city details and your payment information such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organisational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve its services and in this context to share (anonymised) data with third parties. All the above-mentioned safeguards for the protection of your personal data also apply to those parts of MultiSafepay's services for which they engage third parties. MultiSafepay will not retain your data any longer than permitted by law.

Reviews

WebwinkelKeur

We collect reviews via the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur will also publish your name on their own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this information only to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above guarantees regarding the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur uses third parties.

Shipping and logistics

DHL

If you place an order with us it is our job to deliver your package to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL will only use this data for the performance of the contract. In the event that DHL uses subcontractors, DHL will also make your data available to these parties.

Invoicing and bookkeeping

Exactonline

For our administration and bookkeeping we use the services of Exactonline. We share your name, address and details regarding your order. These details are used for the administration of sales invoices. Your personal data is transmitted and stored in a protected manner. Exactonline is bound to secrecy and will treat your data confidentially. Exactonline will not use your personal data for any purpose other than those described above.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.

Automatically Collected Data

Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal research

When the occasion arises, Gidion B.V. can be obliged by a legal obligation to share your data in connection with a governmental fiscal or criminal investigation. In such a case, we will be forced to share your data, but we will resist within the possibilities offered by the law.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will

If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under the applicable Dutch and European legislation, you as the data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. All copies and transcriptions of data will be sent to you in the machine-readable data format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you. You can send a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.

Right of rectification

You always have the right to have the data that we process, or have processed, and which relate to you or can be traced back to you, corrected. You can send a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.

Right to restrict processing

You always have the right to restrict the data that we process, or have processed, which relate to or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.

Right of portability

You always have the right to have the data we process, which relates to you or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right of objection and other rights

When the occasion arises, you have the right to object to the processing of your personal data by or on behalf of Gidion BV. If you object, we will immediately cease processing your data while we are waiting for your objection to be dealt with. If your objection is well-founded, we will make copies and/or copies of the data we are processing (or have processed) available to you, after which we will cease processing the data permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not authorised Google to use the analytics information obtained for other Google services.

Cookies from third parties

In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.

Contact details

Gidion B.V.

Nijverheidsweg 6

3433 NP Nieuwgein

Netherlands

Phone: +31 (0) 30 6033199

E-mail: info@gidion.nl

Contact person for privacy matters

Mark Meuleman